SHIPPING&DELIVERY
>HOW DO I GET TEXT UPDATES?
Obtain your order number to ask us, then use our order status tracker to see if your item has been shipped.
Once the item has been shipped, a tracking number will be provided. Click the tracking number and the link to track your order.
>HOW DO I FIND MY ORDER NUMBER?
Your order number can be located in your order confirmation email (sent as soon as the order was placed) and in the shipment confirmation email if you have received one.
>WHY WAS MY ORDER SHIPPED IN MULTIPLE PACKAGES?
We ship from many store locations, which means parts of your order can be coming from different places. We will send you an email confirmation for each shipment with details and tracking information.
We will always try to ship from the location closest to you, but sometimes the inventory is only available farther away. This may mean you get some packages in 1-2 days and some take longer (depending on the shipping type).
>WHEN CAN I EXPECT MY ORDER TO SHIP?
Generally, orders placed before 1pm local time Monday-Friday are shipped on the same business day. If there is a delay, it usually means you’ve ordered something that is selling fast and we are working to locate inventory. We will always notify you by email if we are unable to ship your order for any reason.
Packages shipped over the weekend will not be picked up by UPS until Monday evening.
Normally your order will be shipped within 1-2 days
>WHEN WILL MY ORDER ARRIVE?
Standard/ Free / Economy
8-12 Business Days
Express
3-8 Business Days
Transit time is always measured in business days, and does not include the day of shipment. On the day we ship your order, it will leave our facility in the evening to be sorted by the carrier, and transit time will start the next business day.
Where transit time is quoted as a range, time depends on the delivery locations distance from the location it is shipped from. Your tracking link should be updated with an estimated delivery date 24-48 hours after you receive notification of shipment.
Remember to contact us when you have any problem.
Email: sales@collbol.com